Owning an apartment you don’t use is a great opportunity to earn money, but to turn it into a successful business the key is to hire a company specialized in the professional management of tourism apartments.
In a market as competitive as Barcelona and with ever-more-demanding customers, standing out for your good service and impeccable accommodations is a requirement if you want to get good reviews and attract even more guests. At Lodging Management, experts in the management of tourism rental in Barcelona, we know that this can be difficult and that if you don’t do it right you could risk not only not being tourists’ first choice for accommodations, but even developing a bad reputation that reduces the profitability of your business.
That’s why today we want to outline all the benefits of hiring a company like ours, specialised in the professional management of tourism apartments, that will help you make your guests feel as special and well cared for as if they were in a hotel. They’ll not only want to come back, but they’ll sing the praises of your property.
Attractive ads and competitive rates: your best calling card
If you want your future guests to know about you, the first thing you need is visibility. But just being there isn’t enough, because you need to know where and how to be so that people will focus on your offer and get a good first impression. At Lodging Management we select the rental platforms with the most visits to promote your property and we create attractive ads so that you can’t be ignored and you get bookings immediately.
To achieve these goals, we first give our decorators and interior designers the task of homestaging: setting up your apartment so that it looks attractive, elegant, and all its best features shine. Once we’ve made it irresistible, we select the best images of your apartment (taken by our professional photographers) and we publish them in an ad featuring persuasive copy and SEO optimization, explaining carefully all the services and benefits your property offers.
Lastly, we can’t forget that the rate at which you offer your accommodations is one of the factors with the greatest influence on the client’s final decision and could tip the scales in favor of your apartment over a hotel room or other accommodation. Lodging will help you give your rental a rate that is both competitive and appropriate for your neighborhood, the potential guests, the dates of stay, the season, the average daily rates, peak hours, etc. Thanks to our dynamic pricing system that updates in real time, we can monitor and make changes daily to guarantee that you look better than your competitors and you have the highest possible occupation rates and revenue.
Fast and effective booking management to retain clients
Customer service begins from the moment your property is booked, and if you’re not quick and effective in your responses, you run the risk that your customers will go to your competition or give you a bad review. Good booking management is another of the benefits of hiring experts in the professional management of tourism apartments.
At Lodging Management, we handle all information requests by telephone and email, give clients advice on the best places to go, make sure that the arrival and departure dates are correct, manage all the payments for visits, and collect any additional information required to make your guests’ visit to Barcelona a success.
And, perhaps most importantly, we dedicate 100% of our attention to resolving any questions and worries they might have before arriving in Barcelona, and we offer this service in up to 5 languages so that, no matter where they come from, they feel comfortable and in good hands, and unconcerned about problems arising because of poor communication. Having a team fluent in multiple languages is something people are used to in hotels, but not so much so in tourism apartments, so if you can offer this, it is truly an added benefit.
Check-in, check-out, and personalised attention will score you a 10
Check-in and check-out are tasks that take up a lot of time and, though they can be set for specific hours of the day, they require property owners to be available every day of the week, including weekends, and to deal with any schedule or travel issues that their guests might have. And once you add the time required to explain how everything in the apartment works, the community regulations, and whatever else, you begin to see that putting the management of these tasks into the hands of a professional will save you a lot of work and worry.
At Lodging, in addition to check-in and check-out, we also take charge of personalised customer service 24 hours a day, 7 days a week, and we are available any time there’s an emergency to quickly resolve whatever kind of issue might arise. That’s how we make sure your visitors enjoy their stay, are taken care of, and feel secure even in a city they don’t know.
Housekeeping and maintenance to keep your property impeccable
One of the things guests definitely notice and that can earn bad reviews easily is if your housekeeping isn’t up to snuff. There’s no worse experience for a customer than to arrive at the apartment where he will be spending several days and finding it dirty or disorganized.
At Lodging Management, we always make sure a house is in perfect condition when a guest leaves and another arrives. It’s not an easy task, because there is often only a bit of time between departure and arrival, but we pride ourselves on being able to handle it so that you don’t have to worry about a thing.
We also make sure that all the lights, appliances, and fixtures are working perfectly, as well as the WiFi, and that the walls always look freshly painted. There are never any issues with the heating, the hot water, or the air conditioning. We also take quick and efficient action if something happens during your guests’ stay so that they have no reason for complaint and they can continue enjoying their holidays in the best conditions possible. Our goal is to take care of everything, down to the last detail, so that visitors are delighted they picked your apartment over the others.
Other services that result in a great experience
Last but not least, we can’t forget that the demand and the offer of tourism apartments in Barcelona has risen exponentially, creating more business opportunities, but potential guests, who are free to shop around, have become much more demanding and critical. They expect professional treatment in terms of the services they receive, and want to feel like they are having a 5-star experience.
At Lodging Management, we offer quality above all else, with great attention to detail, and that’s why the apartments we manage have such high ratings on all the major platforms. Some of our additional services and extra touches include: leisure, restaurant, and culture guides; advice about what to see, in 5 languages; welcome packs (snacks, drinks, hygiene products, maps, brochures…); and extra housekeeping and laundry services.
No one will sell your apartment better than guests who have stayed there, so if you want to win them over and have them speaking well of you, with the resulting increase in bookings, have your apartment managed by an expert tourism rental team. Don’t waste a minute, and contact Lodging Management!
