Every great reward is the result of overcoming many obstacles, so when Lodging Apartments was named an Airbnb Superhost, we felt the award was a goal achieved and, at the same time, an incentive to keep offering better and better services to our guests. Tourism apartment management in Barcelona also demands that our apartments are perfectly maintained so our owners feel their apartments are being treated with the care and personal attention they deserve. Just as there are no two identical people, there are no two identical properties. Each has its peculiarities, characteristics, and strengths, and at Lodging we strive to enhance and highlight their best points through our resources, experience and professionalism.
Airbnb’s data about our hosting gives us a feeling of achievement and encourages us to keep moving forward. Over the past year, of the 65 Lodging stays managed through the Airbnb platform, the cancellation rate was 0.0%, the general guest rating was a 4.8 out of 5, and the response rate was 97%. Because every detail counts when evaluating an apartment, at Lodging we try to put ourselves in the shoes of a tourist who is looking for comfortable, safe, clean and well-equipped accommodation and provide them the perfect place to relax and enjoy Barcelona in peace.
Empathy is one of our guiding principles and we want those who come to Barcelona to have unforgettable experiences. That’s why the vacation apartments managed by Lodging make our clients feel at home and offer 24-hour customer service to address any unforeseen event. A good Internet connection, top-quality furniture, impeccable cleanliness and completely outfitted kitchens are accompanied by a flexible check-out service, which is highly valued by tourists. In addition, our energy efficiency policy is not only reflected in the appliances and thermal insulation of the properties, but also in the sustainable amenities provided by our local supplier, The Impact Gift Co.
The Airbnb Superhost certificate that now accompanies the listings of our Barcelona tourism apartments is more than an incentive. It’s recognition of the hard work put in by our team to adapt to the conditions imposed by the pandemic. While the Barcelona tourism lockdown of 2020 was very hard on the sector, it was also an opportunity to rethink many aspects of our work. We’re not content to just offer acceptable accommodation that meets minimum health requirements; we have doubled our commitment to the values in which we have always believed and that today are more important than ever: the resilience that allows us to overcome difficult moments, the empathy that leads us to understand that people are fighting for their own health and that of their loved ones, and the optimism we need to find solutions and alternatives. These values are reflected in our work and our clients perceive it in their contact with us.
We continue to work tirelessly to be leaders in the sector and offer the best service to both apartment owners and guests looking for tourism accommodation in Barcelona. Our new goal is to retain our Airbnb Superhost title when the renewal comes up in April 2022. Here we go!
