There’s no better way to get great word of mouth than by treating others as you would like to be treated, and the same is true of a tourism apartment in Barcelona. If your guests feel completely at home in your holiday property, and are well taken care of, they’ll be the first to recommend your accommodation to others. Your first objective should be to give visitors an experience that makes them long to return, but this experience will also ensure that they speak marvellously well of you to their friends and family. So with no further ado, here are Lodging Management’s keys to getting great ratings, tried and tested thanks to our ample experience in the management of tourism apartments in Barcelona.
The booking of your holiday apartment in Barcelona
Great guest relations, which is what makes for great ratings, begins from the moment a guest books a stay for days, weeks, or months. As soon as the guest confirms, Lodging Management sets out to collect all the relevant information that will make his visit to Barcelona a success. We find out where the guest is from so we can give him instructions and information in his native language and surprise him with a little touch of home when he arrives. We also help answer any questions he may have, before he lands in the Ciutat Comtal, so his visit is smooth and the first thing he does upon arriving back home is recommend your property.
The stay in your tourism apartment in Barcelona
There are a lot of things to keep in mind during the period that your guest is actually staying in your apartment. Our objective is that he leaves completely satisfied and hoping to repeat the visit or recommend your accommodations to friends and family. Besides offering timely and fluid check-in and check-out, and maintaining contact with your guest throughout his stay in case a problem arises, we make sure your visitor is greeted with a Welcome Pack containing not only a few snacks or drinks, as we mentioned above, but also a few hygiene products and tourism guides that will ease his first hours in Barcelona. At Lodging Management, we’re available for anything your guests need, via email, telephone, or in person at our offices in the centre of the city. You can rest easy because we make sure that the information or services they require are available in an instant throughout their holidays or monthly rental in Barcelona.
The follow-up to your guest’s tourism rental in Barcelona
Plenty of owners take care of their guests’ needs before their arrival, and of course during their stay in their holiday properties, but they forget that it’s just as important to follow-up once the guest is back in his home country. At Lodging Management, we take care of guests in every phase of their tourism rental or monthly rental, maintaining contact after they leave so they keep us top of mind. Our loyalty programmes ensure they are completely satisfied, because we know that good word of mouth is one of the major sources of new guests. We use traditional media, of course, but also go online and make sure that the ratings and comments that the guest has left on the booking platforms are good, so that new people who see the ads for our properties want to book right away.
If you have any more questions about what you need to do to ensure that your guests help boost your reputation, contact Lodging Management. With more than 15 years of experience in the management of tourism apartments in Barcelona, we know exactly what’s required to make your guests return again and again!
