Personalized attention and direct contact with clients are a plus in any business, including holiday apartment management. It’s even more true in a city with as much tourism as Barcelona, where high levels of competition make it incredibly important that guests leave satisfied so they come back again or recommend your apartment to others. But there’s no doubt that there are a lot of things to keep on top of: your apartment has to be in perfect condition, your guests need to be greeted and assisted when they check out, you have to provide customer service 24/7…1001 services that demand time and dedication that owners don’t always have. If you’re feeling overrun by the constant attention required, there’s a solution! Turn your holiday apartment management over to Lodging, and we’ll take care of it all from our offices in Barcelona.
The importance of personalized attention
At Lodging Management, experts in holiday apartment management for over 15 years, we won’t just find you guests (whether or not you have a tourism license). We offer an endless list of 5-star hotel services. And it’s all thanks to our two offices in the heart of Barcelona, on Aragó and Passatge Simó. Here are a few of the things we can do for you:
- Make reservations and handle check-in and check-out. Our first contact with your guests is when we confirm the reservation that they have booked. Our international team has 5 languages in which we serve guests, explaining in detail how to arrive to the building and then greeting them in person to hand over the keys and walk them through the apartment. We leave them with all the information they need to make their holidays a success.
- Welcome packs. One of our secrets is the welcome pack we provide to our guests that immediately makes them feel at home. We offer them a little something to eat, drink, soaps and shampoos, maps, brochures…everything they need to set out visiting the city on the right foot.
- City info. We give your guests great tips about the best places to enjoy their leisure time. We can book them reservations at the best restaurants, help them find the hidden corners with real charm, and show them the best routes to places they want to visit.
- 24/7 customer service. So your guests never feel abandoned or disoriented, we offer customer service 24 hours a day, 7 days a week. And additionally, they can of course come to our offices in person so we can address their concerns or deal with any problems in a more personalized way.
Renovation and maintenance
Our local presence gives us the ability not only to provide personalized attention, but also successfully renovate and maintain the apartments we let. If our offices were in Madrid, for example, all the services we offer would cost much more for lack of a local network of professionals to count on. At Lodging Management, we’re able to work with economies of scale in the execution of the two major types of services we offer in our holiday apartment management:
- Renovation: the appearance and amenities of an apartment are two of the variables that are most important to tourists when they choose a holiday apartment, along with price and location. To get the most out of your apartment, our team of professionals will ensure that it’s perfect: interior design specialists will distribute the furniture in the most attractive way possible, and we’ll even redo your interior decoration with your consent, with the ultimate objective of maximizing the aesthetic value of your home. It also pays to make sure that all your appliances and light fixtures are low-consumption for the purpose of energy optimization. It’s not only good for saving money in the management of holiday rentals; it helps the planet, too!
- Maintenance: between the comings and goings of our guests, it’s absolutely necessary that our apartments always look like new. To make sure of it, Lodging Management contracts professionals for housekeeping, ironing and washing. They also make sure that everything is always in top working order: Wi-Fi, air conditioning and heating, hot water, appliances, etc.
Having offices in the centre of a city as frequented as Barcelona is a real plus when it comes to holiday apartment management because your guests will feel supported 24 hours a day and the apartment they stay in will always be maintained in perfect shape at the most competitive rates. If you want to give your guests true premium service, comparable to a top hotel, contact Lodging Management. Success is within your grasp!
